Shipping policy

Shipping Policy

Order Processing All our candles are hand-poured in small batches to ensure the highest quality. Please allow 5 business days for your order to be processed, cured, and prepared for shipping. You will receive a notification email once your order has been dispatched.

Shipping Rates (United Kingdom)

• Standard Shipping: £3.99 (Free on all orders over £30.00).
• Delivery Time: Once dispatched, delivery typically takes 3-5 business days via tracked service.

Missing or Damaged Parcels If your order hasn’t arrived within the expected timeframe or arrives damaged, please contact us at idenvue@gmail.com within 48 hours of delivery so we can assist you.

International Shipping Currently, we only ship within the United Kingdom.