Refund policy

Denvue Refund Policy

Returns & Cancellations At Denvue, we want you to be delighted with your hand-poured candles. As per UK consumer law, you have the right to cancel or return your order within 14 days of receiving your items for any reason.

To be eligible for a return, your candle must be in the same condition that you received it: unused, unlit, and in its original packaging. Please note that natural soy wax is susceptible to minor surface imperfections; these are natural characteristics of 100% natural wax and are not considered faults.

How to Start a Return To initiate a return, please contact us at idenvue@gmail.com. If your return is accepted, we will provide you with the return shipping address and instructions.

Please note: Unless the item is faulty or damaged, customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Damaged or Faulty Items If your candle arrives damaged (e.g., broken glass) or is faulty, please contact us within 48 hours of delivery. We will prioritize sending a replacement or issuing a full refund, including any original shipping costs.

Non-Returnable Items

• Used/Lit Candles: For safety and hygiene reasons, we cannot accept returns for candles that have been lit or used.
• Sale Items: Items purchased with a gift card are non-refundable.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 business days.